1. After purchase send a clear pet's photo on Ebay message. If needed, I will msg you to send it to my email. 2. Customer service will reply you, whether the picture can be customized! ( about 1 day)s. 3. Our designer create your renderings,And will arrange the factory to produce! ( about 2 days). 4. Delivery, you wait for receiving.Hint: 12cm(4.72in) and 20cm(7.87in) are smaller.Please allow the cushion around +/-1-3cm error